Using technologies to
just bring in Speed and
efficiency

• From basic companionship services to complex end-of-life care, care provider companies struggle with transparency, communication, scheduling, & engagement
• Managing distress and compromised patient care in case of last-minute cancellations
• Maintaining transparency in customer interactions
• Improving responsiveness to care requests
• Improved client-caregiver engagement and trust
• Facilitating clients to explore more services beyond the point of requested care

The ZoftSolutions team designed & developed an Online Client Portal that improved care coordination, increased patient engagement, enhanced the visibility of care services, and automated scheduling of appointments.

Our solution leverages the power of AWS cloud services like CloudFormation, ECS, Lambda, API Gateway, CodePipeline, CloudWatch, Secrets Manager, S3, and other services like Temporal & Firebase.

• Better visibility to previous & future appointments
• Meeting demands from clients to remain more connected with care providers
• The online client portal gave more autonomy for patients/clients by enabling them to make more informed decisions about their medical care. Also, it reduced administrative burden and increased engagement, resulting in more satisfied clients
• Increased operational efficiency through streamlined scheduling
• Allowed greater visibility to the care services offered by the provider
• Tailoring patient care to each client's needs is way too complex
• Data-driven insights for better service personalization