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Retail Industrty- Business Intelligence Modernization

Challenges

As the client rapidly expanded its global franchise network, its existing performance tracking methods became ineffective due to the following issues:

  • Fragmented and inconsistent reporting
  • Slow and obstructed insights hindered timely analysis and informed decision-making
  • Lack of a unified performance overview platform impacted the effective assessment of store profitability, product success, and promotional campaigns
  • Impaired operational agility limited the organization’s ability to adapt swiftly to market changes
  • Absence of clear, integrated performance data posed challenges for business expansion and continuous improvement
  • Misalignment between corporate and franchise operations

Solution

To address these complexities, ZoftSolutions implemented a comprehensive Business Intelligence modernization initiative centered around a unified, cloud-based Power BI solution.

This strategic effort involved integrating data streams from various operational systems, including point-of- sale (POS) systems, customer loyalty platforms, and supplier databases, into a single, cohesive data environment. Our team designed robust, scalable data models capable of efficiently handling the high volume of data generated by the client's expanding network of stores.

Key Benefits

The centralized Power BI solution has significantly improved the client's operational excellence and decision-making capabilities:

  • Instant access to key performance indicators enables both store managers and executives to make timely, data-driven decisions.
  • 30% margin improvement opportunities through targeted re-engineering initiatives
  • Unified corporate-franchise collaboration enabled by standardized reporting, transparency, and aligned goals
  • Effortless scalability to accommodate future growth
  • Streamlined A/B testing for promotions and menu items, with real-time insights to support strategic decisions

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