Using technologies to
just bring in Speed and
efficiency

• Engaging & binding a huge workforce of caregivers, mostly contractors; involve numerous challenges
• Care providers often lack a sense of connection with the organization
• Care providers balance their personal realities along with their professional jobs, which means their availability at work needs to be managed well
• Shift scheduling was complex and lacked autonomy

The solution leverages AWS cloud services like AWS Lambda, API Gateway, AWS Secrets Manager, S3, AWS CloudWatch, and CI/CD pipelines with AWS Code

Pipeline and other services like Code magic to enhance scheduling, collaboration, and self-service access while recognizing clinical excellence

ZoftSolutions transformed the disconnected and highly complex workforce management within the organization into a highly connected network of empowered caregivers by developing a mobile platform that provides seamless real-time connectivity, powered by AWS cloud services

• Higher engagement with better visibility & recognition
• Already available digital tools were not enabling care providers to work efficiently
• The new digital platform built a sense of community within the organization with an empowered workforce of caregivers who could work more autonomously with better visibility and efficiency.
• Increased efficiency through self-service access
• The onboarding and training process for care providers was not sustainable and wasn’t sufficient, as there was no facility to connect and train them for more effectiveness
• Stronger collaboration with automated scheduling
• Improved care outcomes through innovation