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Digital Transformation

Mobile digital platform for Caregivers – Streamlining engagement ,communication, scheduling and task management

Challenges

ETHP, a coalition of over 100 healthcare and social service organizations, faced mounting challenges in care coordination:

  • Disconnected tools like spreadsheets and siloed emails created fragmented planning and delays in care delivery.
  • Manual workflows led to repeated data entry and inefficiencies in client onboarding and document sharing.
  • Lack of real-time collaboration and operational visibility hindered ETHP’s ability to deliver timely, integrated care.
  • Scaling collaboration securely across a large and diverse partner ecosystem was a growing concern.

Solution Overview

The new digital collaboration platform built on Microsoft Power Platform and Microsoft 365 centralized all care planning, communication, and document management.

  • Automated workflows using Power Automate streamlined tasks, while Power BI delivered real-time insights into operations and compliance.

Key Benefits

The new digital collaboration platform built on Microsoft Power Platform and Microsoft 365 centralized all care planning, communication, and document management.

  • Integrated Planning with Automated Workflows Manual efforts were replaced by Power Automate-driven processes, accelerating client intake and care plan updates.
  • Secure and Scalable Collaboration Azure Entra ID and Power Platform security enabled role-based access control and simplified user management across organizations.
  • Real-Time Operational Visibility Power BI dashboards provided actionable insights into care coordination, compliance, and partner engagement.
  • Improved Client Onboarding & Faster Response Parallel access to client data allowed faster decision-making and reduced delays in initiating care.
  • Seamless and Secure Document Sharing SharePoint Online integration supported centralized document access with permission-based controls.
  • Low Maintenance, High Impact The configuration-based implementation minimized IT overhead, allowing ETHP to scale efficiently while reducing total cost of ownership.