Using technologies to
just bring in Speed and
efficiency

• Healthcare contact centers is a comprehensive facility that serves as the first point of contact for managing all patient interactions. Manual management of healthcare contact center tasks increases operational costs, agent workload, and wait times, leading to inefficient patient support and suboptimal experiences
• Handling critical functions such as call routing, appointment scheduling, triage, admissions, referrals, and billing inquiries manually
• Manual management of these tasks increases operational costs, agent workload, and wait times, leading to suboptimal patient experiences
• Need to enhance self-service capabilities, reduce agent dependency, and align with business objectives to improve customer experience while lowering call center costs

Built a scalable, HIPAA-compliant patient engagement solution with Amazon Connect for enhanced support and efficiency.

ZoftSolutions team leveraged Amazon Connect, a cloud-based contact center service, to enhance patient engagement by delivering personalized and faster support, improving operational efficiency through automated workflows, ensuring HIPAA-compliant data security, and providing scalable solutions for clinics and hospital networks.

• Improved Patient Experience: Faster, personalized support with intelligent call routing
• Leveraging capabilities of Amazon Connect: healthcare providers can now deliver a comprehensive suite of features to their clients, enhancing patient support and thereby improving overall patient experience
• Operational Efficiency: Automated workflows reduce administrative overhead and agent workload
• Cost Reduction: Lower call center costs by enhancing self-service capabilities
• Compliance & Security: HIPAA-compliant solution ensuring patient data protection
• Scalability: Adapts seamlessly from small clinics to large healthcare networks