Using technologies to
just bring in Speed and
efficiency

• Difficulty in website navigation and content discovery led to increased support requests
• Delayed access to critical healthcare information for clients, caregivers, and staff
• Clients increasingly expected instant, digital-first support, which the static website could not provide
• Lack of personalized responses and contextual assistance
• Limited internal efficiency due to repetitive support tasks
• Lack of digital experience affected user engagement and accessibility

As the Home HealthCare organisation expanded its digital presence, traditional website navigation could no longer meet the evolving expectations of clients seeking timely, relevant, and easily accessible healthcare information. To overcome these challenges, ZoftSolutions engineered an AI virtual assistant, a sophisticated AI-powered virtual health assistant. Built entirely on Microsoft Azure, this secure solution leverages Azure OpenAI to deliver intelligent, conversational capabilities. By integrating seamlessly with the structured information on the client website, the AI virtual assistant provides users with instantaneous, contextually relevant responses. This innovative approach reshapes the digital health support landscape, offering a more intuitive and efficient way to access information.

• 70% reduction in support requests
• Enhanced accessibility to critical information, promoting inclusivity and increasing digital confidence
• Automated daily synchronization ensures consistently accurate and up-to-date information
• 100% Azure-native architecture guaranteeing data privacy, regulatory compliance, and enterprise-grade performance
• A user-centric experience
• A complete transformation from a static repository to an AI-first, dynamic platform